Troubleshooting and support options

If you are experiencing difficulties using Enventive Concept, please try the following suggestions to resolve your issue.

Check for help in the FAQ

If you are having issues using Enventive Concept, first check the "Troubleshooting" sections of our frequently asked questions to see if help for your issue is included there.

Rebuild or reopen the model

If you are experiencing a problem with an Enventive Concept model such as parameters appearing not to update, problems with lock status, unidentified underconstrained geometry, poor performance, or similar issues, try the following troubleshooting steps:

  1. Select Rebuild All from the main toolbar .

  2. If Rebuild All does not fix the problem, try closing and reopening the model.

If the problem persists after trying the above troubleshooting steps, contact Enventive Support for assistance.

Contact Enventive Support

If your issue cannot be resolved using one of the suggestions above, please contact Enventive Support. When you contact us, please have as much information as possible about the problem you are experiencing.

To help diagnose the problem, the Enventive Support team may ask you to supply information in the following ways:

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